Privacy Policy

 

 

ITSAVVY PRIVACY PRINCIPLES

ITsavvy respects your privacy. This Privacy Policy informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. A link to this Policy is readily available at the bottom of every ITsavvy web page.

The following principles guide our treatment of your Personal Information:

1. We value the trust you place in ITsavvy when sharing your Personal Information with us.
2. We strive to be transparent with you about what Personal Information we collect, what we do with it and with whom we share it.
3. We endeavor to work with you to address your concerns about how we use your Personal Information.
4. We strive to take steps designed to secure your Personal Information and reduce the risk it will be misused.

ITSAVVY PRIVACY POLICY – YOUR PRIVACY RIGHTS

 

 

SCOPE

This Privacy Policy (“Policy”) describes how ITsavvy (“ITsavvy,” “we,” “us”, or “our”) collects, uses, shares and otherwise processes Personal Information in connection with our websites, applications, and other online platforms which link to or display this Policy or Personal Information we collect in person, by phone or other offline methods (collectively, the “Platform”). This Policy applies to all ITsavvy-owned web sites and domains, except that a privacy policy or statement posted on ITsavvy’s web site specific to a particular ITsavvy program or service will apply instead of this Privacy Policy.

When we use the term “Personal Information” in this Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. It does not include aggregated, de-identified or anonymized information that is maintained in a form that is not reasonably capable of being associated with or linked to you.

 

TYPES OF PERSONAL INFORMATION WE COLLECT

• Contact Information. We may collect your name, mailing address, telephone number and email address. We may also collect your mobile phone number.
• Payment Information. We may collect your credit card number, bank account and billing address to process payments for our products and services. Please note that Credit card information is used only for payment processing and fraud prevention.
• Shopping History. We may collect Personal Information about the items you purchased or returned.
• Social Media Information. We may collect Personal Information you post on our social media pages. We may also collect your social media profile information and Personal Information posted on your page such as through the LinkedIn platform.
• Information You Submit. We may collect Personal Information when you order products or services, request information, subscribe to marketing or support materials, participate in any surveys or contests, register yourself, or apply for a job at ITsavvy, we will ask you to provide Personal Information to complete these transactions. The types of Personal Information you provide to us on these pages may include name, address, ZIP code, telephone number, fax number, email address, user IDs and passwords, company name, billing and transaction information, credit card information, product and service preferences, contact preferences, educational and employment background, and job interest data.
• Audio Information. We may collect call center recordings and call monitor recordings, and voicemails. For example, we may record calls when you call ITsavvy for your customer service needs.
• Device Information. We may collect the type of device you use to access our Platform. For example, we may also collect your device identifier, IP address or mobile operating system.
• Location Information. We may collect information from your device. This may include information about your that allows us to approximate your location.
• Log and Analytics Data. ITsavvy may also collect information during your visit to a ITsavvy web site through automatic data collection tools, which include web beacons, cookies, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our web site such as your browser type and language, access times, and the address of the web site from which you arrived at a ITsavvy web site. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with ITsavvy’s web site) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. ITsavvy also uses some of these automatic data collection tools in connection with certain emails sent from ITsavvy and therefore may collect information using these tools when you open the email or click on a link contained in the email.

 

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your Personal Information in the following ways:

• Directly From You. For example, when you:
• Register for an account.
• Purchase products or services through our Platform.
• Sign up to receive promotional communications.
• Participate in one of our promotional sweepstakes, contests, surveys, or focus groups.
• Submit a request to our Customer Service team.
• Interact with ITsavvy’s website.
• Automatically. For example, when you:
• Visit and navigate our Platform on any device. For example, we may also collect

Personal Information about you over time and across different websites, apps and devices when you use our Platform, using tracking technologies such as cookies, web beacons, and embedded web links and we may use third party services to collect this Personal Information when you use our Platform.

For more information about our use of cookies and other tracking technologies that we  use to collect Personal Information about you automatically, please refer to the section called “Online Advertising and Third Party Tracking” below.

• From Third Parties. We may receive Personal Information about you from other sources. For example, this may include receiving Personal Information from:
• Our business partners, including online advertising networks, analytics vendors, and companies that co-sponsor our promotions.
• Social media sites, such as LinkedIn. The information we receive from these social media sites is dependent upon the social media site’s policies and your settings on that site.
• Companies that provide Personal Information to supplement what we already know about you. Certain third parties might link your name or email address to other information they have collected. That might include past purchases made offline or online. It might also include online usage information.
• By Combining Personal Information. For example, we may:
• Combine Personal Information that we collect offline with Personal Information we collect through our Platform.
• Combine Personal Information we collect about you from the different devices you use to access our Platform.
• Combine Personal Information we get from third parties with Personal Information we already have about you.

 

HOW WE USE YOUR PERSONAL INFORMATION

The information ITsavvy collects to understand your needs and interests helps ITsavvy deliver a consistent and personalized experience. We may use your Personal Information in the following ways:

• To Provide Our Products and Services; Assist you in completing a transaction or order. This could include fulfilling your requests for products or services. It could also include processing purchases or other transactions.
• To Improve Our Products and Services. We may use your Personal Information to make our Platform, products and services better. We may also use your Personal Information to customize your experience with us.
• To Understand Your Interests. For example, we may use your Personal Information to better understand what products interest you.
• To Respond to Your Requests or Questions. This may include responding to your customer service inquiries.
• To Communicate With You. We may communicate with you about your account, products, services or market research regarding ITsavvy products and services. We may also contact you about this Policy or our Platform terms and conditions.
• To Determine Your Eligibility. We may use your Personal Information to verify your identity or determine your eligibility for some of our products or services. For example, this may include collecting your social security number and financial information to . If you apply for a job through our Platform, we may use the Personal Information you provide to evaluate your application.
• For Marketing Purposes. We may provide you with information about new products and special offers. We might use your Personal Information to serve you ads about products, offers, new services, or new benefits. We might tell you about new features or updates. These might be third-party offers or products we think you might find interesting. We may also use your Personal Information to send you electronic communications, including through email or text message.
• For Interest-Based Advertising. We and our third party partners may engage in interest-based advertising using Personal Information gathered across multiple websites, devices, or other platforms to serve you relevant advertising on our Platform or on other sites, services and mobile applications or on other devices you may use. For more information about your choices related to these communications, see the “Online Advertising and Third Party Tracking” section below.
• For Security Purposes. This could include protecting our company and consumers who use our products and services. It may also include protecting our Platform or enforcing our terms and complying with law.
• To Comply with Law. For example, we may collect, evaluate, and monitor consumer complaints and adverse events during or after use of products to comply with our regulatory obligations.
• For Internal Business Purposes. For example, to provide and improve our Platform, for quality control, training, and analysis, for risk management, audits, investigations, and reporting, to maintain records and audit interactions with you, for safety maintenance, for system administration and managing our technologies.
• As Otherwise Permitted By Law or As We May Notify You.

We will give you the opportunity to choose your privacy preferences regarding the communications we send (see “Your choices and selecting your privacy preferences” below).

 

HOW WE SHARE YOUR PERSONAL INFORMATION

ITsavvy will not sell, rent or lease your Personal Information to others.

We may need to share your Personal Information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. We may share your Personal Information in the following ways:

• Internally. We may share your Personal Information internally within ITsavvy. For example, we may use your information for fulfill your order, fulfill subscription services, schedule and perform installations, conduct research, analysis or administer surveys.
• With Our Service Providers and Business Partners. We may share your Personal Information with third parties who perform services on our behalf. For example, this may include merchandise vendors, payment processors, fraud management services, delivery services, and installers. It may also include companies that send regular mail or emails on our behalf, maintain our loyalty program, or help us run our Platform. This may also include advertiser or marketing partners that send ITsavvy marketing communications and promotional offers.
• For Business Transactions or Reorganizations. We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of all or a portion of our company assets. We may disclose Personal Information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal Information may also be disclosed in the event of insolvency, bankruptcy, or receivership.
• To Comply With the Law or To Protect Ourselves or Third Parties. From time to time, we may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain Personal Information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves.
• For Other Reasons We May Describe to You.

Please note that the third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your Personal Information is secure.

 

CHILDREN’S PRIVACY

Our Platform is intended for adults. We do not knowingly collect or solicit any information from anyone under the age of 13 though our Platform. In the event that we learn that we have inadvertently collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have collected Personal Information from a child under 13, please contact us at [email protected].

 

YOUR CHOICES AND SELECTING YOUR PRIVACY PREFERENCES

Promotional Emails and Text Message Communications:

ITsavvy is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from ITsavvy. Please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, shipping notifications, or other organization-related communications..

• You can opt-out of our promotional emails by following the directions on a marketing email. All email marketing communications from ITsavvy will tell you how to stop receiving them.

You can also opt-out of these promotional messages by contacting us:

• Send us an email at [email protected]
• Call us at 1-630-396-6300 (Monday through Friday, 8:30 AM – 9:00 PM Central)
• Or, send us a request with your current contact information to:

 

ITsavvy

Attn:  Privacy Manager

2015 Spring Road, Suite# 300

Oak Brook, IL 60523

Re:  ITsavvy Privacy Policy

 

If you send an email or letter request, please be sure to include your full name, company name, address, city, state, zip, phone number and email address and indicate specifically what type of marketing communication(s) (e.g., email, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request. ITsavvy will take appropriate steps to process your request to opt-out of or opt-in to receiving marketing communications.

Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:

• 10 business days for emails
• 30 days for phone calls
• 6 weeks for direct mail

Until that change takes effect, you may still receive marketing communications from us.

Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, shipping notifications, or other organization-related communications.

 

THIRD-PARTY TRACKING

How ITsavvy uses automatic data collection tools:

• Cookies
• Web beacons
• Embedded web links

 Cookies

A cookie is a small data file that a web site or email may send to your browser, which may then be stored on your hard drive. ITsavvy or its service providers send cookies when you surf our web site, view our marketing emails, make purchases, request or personalize information, or register yourself for certain services. Our web site and emails use cookies to create a more personalized shopping experience for visitors to our site. You may choose to set your web browser to not accept cookies. If your cookies are disabled, you cannot create an account, make purchases or possibly view products on our site.

Cookies are typically classified as either “session” cookies or “persistent” cookies.

• Session cookies are removed from your computer after you close your browser.
• Persistent cookies remain on your computer until you delete them or they expire.

Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser. If you turn off cookies, some features of our site will not be available to you and some web pages may not display properly. You can find information on how to adjust your cookie preferences from the creator of your browser software.

Web beacons

Some ITsavvy and third-party web pages and HTML-formatted email use web beacons alone or in conjunction with cookies to compile information about your web site usage and your interaction with email. A web beacon is an electronic image, called a single-pixel (1×1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the web beacon is placed. You may be able to disable Web beacons in email messages by suppressing the images in the message you receive. However, suppressing the images in the message may not always disable a web beacon or other automatic data collection tools in the email message. For more information about this, please refer to the information provided by your email software or service provider.

If you choose to receive marketing emails or newsletters from ITsavvy, we may automatically collect whether you’ve opened those messages and whether you’ve clicked on links contained within those messages.

Embedded Web links

Emails from ITsavvy use links designed to lead you to a relevant area on the web, after redirection through ITsavvy or our service provider’s servers. The redirection system allows ITsavvy to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives. It also allows ITsavvy to determine whether you have clicked a link in an email, and this information collected from your interaction with emails may be connected to your personal identity. If you do not want ITsavvy to collect information about the links that you click, you can change your choice about receiving communications from ITsavvy or choose not to click links in an email that ITsavvy sends.

ITsavvy also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information ITsavvy collects from its commercial sources may be used along with the information ITsavvy collects when you visit ITsavvy’s web site.

 

Our Do Not Track Policy

• Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. While we continue to evaluate this evolving technology, we do not currently respond to those signals.

 

U.S. STATE PRIVACY RIGHTS

1. Disclosure of Personal Information

We disclose Personal Information to our service providers and business partners, as described in this Privacy Policy.

ITsavvy does not and will not sell Personal Information. In the preceding twelve (12) months, ITsavvy has not sold Personal Information.

1. Your Rights and Choices

The California Consumer Privacy Rights Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA) provides consumers (California residents) with specific rights regarding their Personal Information. Any terms defined in the CCPA or CPRA have the same meaning when used in this Notice.

This section describes your CCPA, as amended by the CPRA, rights and explains how to exercise those rights.

Right to Access Your Information

You have the right to request that ITsavvy disclose what Personal Information we have collected used or disclosed over the past 12 months.

Right to Request Deletion

You have the right to request that ITsavvy delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Consumer Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

Right to Opt Out

You have the right to opt-out of both the sale and sharing of Personal Information for cross-context behavioral advertising; opt-out of automated decision-making/profiling technology in connection with decisions with significant or legal effects; and opt-out of the processing of sensitive Personal Information.

Right to Access Information About Automated Decision Making

You have the right to request that ITsavvy provide information about the logic involved in automated decision-making and a description of the likely outcome of the process.

Right to Correct Information

You have the right to request that ITsavvy correct your Personal Information if it is inaccurate.

Right to Limit Sensitive Personal Information

You have the right to limit ITsavvy’s use and disclosure of sensitive information to information that is necessary to perform the services or provide the goods reasonable expected by an average consumer who requests such goods and services.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA, as amended by the CPRA, rights.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes.

Exercising Your Rights

You or your authorized agent may submit a request to exercise your rights by emailing us at [email protected] or calling us at 1-630-396-6300 (Monday through Friday, 8:30 AM – 9:00 PM Central). For your security and to ensure unauthorized third parties do not access your Personal Information, we will require you to verify your identity before we can act on your request. If you are a current customer or still have access to your ITsavvy account, you will be required to authenticate through your ITsavvy account. If you do not have an account with us, you will be required to provide an email address and mobile phone number to start the verification process. You may also be required to provide a qualified government-issued photo identification. If you are asking for access on behalf of someone else, we will require verification of your identity, as well as proof of authorization by the individual whose Personal Information you wish to access.

Authorized Agents

If you would like to designate an authorized agent to submit certain requests on your behalf, or if you are an authorized agent of an individual with the right to submit certain requests via an authorized agent and would like to submit a request on behalf of that individual, please send an email to the following email address: [email protected]. If you are the resident, in order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such request. We may also follow up with you to verify your identity before processing the authorized agent’s request. If you are the authorized agent, after you submit the request, and if the request is not subject to an exemption or exception, we will require additional information to verify the identity of the resident, as well as your authority to act on behalf of the resident.

Appeals

If we did not take action on your request, you may have the right to appeal our decision. To submit an appeal, please email us at [email protected]. Please note that an appeal must be submitted within 60 days of your receipt of the notice to take action.

 

STATE-SPECIFIC DISCLOSURES

We may choose or be required by law to provide different or additional disclosures relating to the processing of Personal Information about residents of certain states.  Please refer below for disclosures that may be applicable to you:

• California. If you are a California resident, please see the additional California-specific privacy disclosures.
• Nevada. Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at [email protected] with the subject line “Nevada opt-out”.

 

ACCESS TO AND ACCURACY OF YOUR INFORMATION

ITsavvy strives to keep your Personal Information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as, but not limited to, requiring a password and user ID, before granting access to your data.

 

SECURITY

The Internet is not 100% secure. Like all businesses, we cannot guarantee the security of the Personal Information you provide to us via the Platform. We have, however, taken certain steps designed to reduce the risk that the Personal Information you provide us will be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

ITsavvy takes seriously the trust you place in us. ITsavvy uses industry-standard physical, technical and administrative procedures to protect against unauthorized access, use or disclosure of your Personal Information, and to maintain data accuracy.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us.

Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, ITsavvy subscribes to a fraud management service. This service gives you and ITsavvy an extra level of security to guard against credit card fraud and to protect your financial data.

 

STORAGE OF INFORMATION

Our Platform is directed only to U.S. consumers for products and services of ITsavvy.  Our Platform is not directed to consumers outside of the U.S. Personal Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your Personal Information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in your own country.

 

RETENTION

We keep the information we collect from you as long as we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements, resolve disputes and enforce our agreements). Any payment, financial or other sensitive Personal Information required to process a payment will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

 

LINKS TO THIRD-PARTY SERVICES

Our Platform may contain links to other third-party sites, plug-ins, applications or other online services. If you click on a link to a third-party site or other online service, you will be taken to a site or other online service we do not control and that is not governed by this Policy. We are not responsible for the privacy practices used by third-party sites and other online services. We suggest that you read the privacy policies of those sites and other online services carefully before submitting your Personal Information.

 

HOW TO CONTACT US

If you have any questions, comments or concerns with respect to our privacy practices or this Policy, or wish to update your information, please feel free to contact us at [email protected] or by telephone at 1-630-396-6300 (Monday through Friday, 8:30 AM – 9:00 PM Central) or call your dedicated client executive.  You may also write to us at the following address:

 

ITsavvy

Attn:  Privacy Manager

2015 Spring Road, Suite# 300

Oak Brook, IL 60523

Re:  ITsavvy Privacy Policy

 

ADDITIONAL NOTICES

The link at https://www.itsavvy.com/ccpa-addendum/ is to the CCPA Addendum to this Privacy Policy.  The Addendum contains disclosures for individual residents of California to the extent the CCPA is applicable.

If you are a resident of the European Union, and you wish to report a complaint regarding ITsavvy’s handling of your Personal Information. Please contact us at [email protected]. Ifyou feel ITsavvy has not addressed your concern regarding Personal Information in a satisfactory manner, you may contact the supervisory authority for the General Data Protection Regulation (“GDPR”) in the member state in which you are located.

 

CHANGES IN POLICY

From time to time, we may change our Policy. We will notify you of any material changes to our Policy as required by law.  We will also post an updated copy of this Policy on our Platform.  Please check our Platform periodically for updates.

 

Last updated: September 13, 2024