With increasingly busy schedules and workers located around the world, organizations need to simplify operations with communication solutions that connect people and information quickly and efficiently.
ShoreTel Communicator is a powerful unified communications (UC) application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. Available on multiple operating systems, ShoreTel Communicator makes it easy for people to communicate any way they choose: by video, voice (wired or wireless), instant messaging (IM), and more. One single interface makes training simple and reduces the IT workload because there is just a single application to support, and no additional servers to deploy and maintain.
ShoreTel Communicator gives users immediate access to online directories or their personal Microsoft Outlook contacts to quickly connect to the right person. It also offers an easy way to contact coworkers using IM or email. With easy, access to the most appropriate mode of communication for the task at hand, productivity can be improved.
Every user license includes the Personal Access Communicator. Other versions are available depending on the user needs and desired functionality.
Personal Access comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop.
Professional Access offers advanced features such as instant messaging, softphone, Personalized Call Handling and high quality video.
Workgroup Agent Access enables call center agents to perform Automatic Call Distribution (ACD) functions such as viewing calls in queue, log into queue and accessing team mailboxes.
Workgroup Supervisor Access helps call center supervisors monitor all their agent and queue activity. Supervisors can also monitor, coach, and barge into call center sessions.
Operator Access helps provide callers with a high level of personalized service with features such as busy call appearance and call pick up for operators, executive administrators and receptionists.
Mobile Access offers mobile users access to familiar functions such as ShoreTel QuickDialer, access to corporate and address book contacts, and visual voicemail. Users can make their mobile phone the enterprise extension on the fly and easily change their call handling settings to meet.