Custom IVR Development
Interactive Voice Response, commonly abbreviated IVR, is a computerized system that allows telephone callers to interact with a database using the human voice or a touch-tone keypad.
IVR technology diminishes the need for a human attendant in predictable situations and gives access to the sought information in a predetermined manner.
The benefits of an IVR system are significant including:
• High level of client satisfaction
• High level of automation
• High quality and secure client service
• Increased call handling capacity
• Round the clock access
• High employee retention rate
• Enhanced information services
• Customized scripting
• Decreased operational costs
• Increased revenue generation
IVR software is highly flexible and customizable; it can offer other software application options and thus enhance its productivity:
• Voicemail systems
• Message delivery
• Help desk hotlines
• Automated phone surveys
• Information lines
• Account status
• Sales or product ordering
• Appointment scheduling
• Custom call flow scripting
• PIN or password sensitivity
• Unified messaging
• Fax on demand
IVR system software can offer profound efficiency for companies with on-the-road employees who need to call the office to obtain their next assignment or to report their activities.
In a day when information needs to travel at the speed of light, ITsavvy has created customized IVRs for the following vertical markets:
Missed appointments mean missed revenue
Campus first alert system, providing invaluable peace of mind
Optimum for calling in for homework assignments and attendance
Cuts booking time in half with self service
Speeds client routing and eliminates confusion
Eliminates live agent, reduces costs and decreases client frustration
Would you like more information about how you can leverage an IVR system to increase productivity and reduce downtime? Contact us today.
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