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Tips for Choosing a Managed/Cloud Services Provider

July 10, 2012

ADDISON, IL—Look for expertise, experience and a full range of capabilities—these are three qualities that constitute an excellent managed services provider. Bill Dykema, ITsavvy’s Vice President of the Advanced Solutions Group, explained, “Technology providers tend to be focused on either providing managed services or reselling products or providing project-focused solutions. A great managed services provider will offer all three.”

Dykema added, “This is a significant benefit to clients because it allows us to streamline and coordinate every aspect of the product and service solutions we offer our clients. We can provide best of breed in every situation.”

More specifically, those in the market for managed/Cloud services should look for a provider offering the following:

• Superior design, implementation, training, and monitoring/management capabilities

• The ability to customize services for each client

• Proven expertise and excellent customer service (ask for referrals)

• Experience-staff members are both tech and management savvy

This is a lot to ask, but it isn’t too much to ask. Mitch Forkner, network administrator for Iowa’s Greater Regional Medical Center and an ITsavvy Advanced Solutions Group client, agreed that great customer service should be a primary consideration. “The Advanced Solutions engineers are amazing,” he said. “I even called them on a Sunday and they answered. Everyone is really good at what they do. Rather than just call over the phone, they will come down here when they need to and that personal service makes a big difference to us.”

ITsavvy recently unveiled the Advanced Solutions Group, which includes Engineered Solutions, Managed Services, Cloud Solutions and Unified Communications.

ITsavvy has one of the most respected engineering staffs in the industry. Many have more than 20 years of technology experience with additional expertise in business management. The structure of the Advanced Solutions Group is designed to take advantage of the five areas of engineering talent.

• Cloud Services: Print management, network monitoring, email, backup, help desk, hosted VOIP

• Consolidated Computing: Server virtualization, VDI, SAN/NAS, storage and host replication

• Collaboration and Data Protection: Email, messaging, doc. management, backup, general archiving, compliance archiving

• Network/Security/VOIP: Switching, routing, wireless, network security, WAN, ShoreTel

• Server/Desktop: Server and blade technologies, desktop specialization, configuration lab

“ITsavvy” is a Registered Trademark of B2B Industries LLC. All other company and product names may be trademarks of respective companies with which they are associated.

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