Technical Support Engineer

Hauppauge, New York, United States

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Company Description

ITsavvy is a single-source end-to-end IT provider committed to innovative distribution and tailored IT solutions. We have built our reputation as a value-added reseller offering best-in-industry support and delivery speed. Our growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions, and Unified Communications. ITsavvy is headquartered in metro Chicago, with multiple offices and support centers across the U.S.

As a nationwide multicultural company, ITsavvy values our inclusive, tight-knit culture. Embracing our employees’ diverse perspectives and backgrounds is essential for our company. We encourage our people to share innovative ideas that mold our company day in and day out. We drive ourselves to push boundaries, improve processes, and enable our people to make a strong impact. This great opportunity is for a self-driven individual to work in a fast-paced environment.

Job Description

ITsavvy is experiencing rapid growth in the fields of Networking, IT Managed Services and Inter-networking solutions. As we continue to grow, we’re seeking Technical Support Engineer candidates for our newly expanded NOC center in Hauppauge, NY. This position will provide 1st tier/level support to clients by answering calls and resolving trouble tickets of varying complexity. The ideal candidate will have experience supporting users and systems, with strong technical skills, great interpersonal skills, and will be working in a dynamic environment with a flexible work schedule. This position will provide coverage to a 24/7 NOC, with rotating nights and weekends.

What You’ll Do

  • Provide technical support for standard workstations, applications, mobile devices, and office infrastructure.
  • Support client network connectivity (wireless and wired), business applications, E-mail, and printing.
  • Respond to all user support requests from clients with a strong client focus.
  • Provide support in Virtual Desktop, VMware, and Citrix environments.
  • Provide support for clients with backup, anti-virus, anti-spam, and spyware technologies.
  • Administer Active Directory user accounts and computers.
  • Perform other duties as assigned.

What You’ll Need

  • At least 1 year of experience in related field preferred.
  • Experience managing Windows and Mac workstation hardware and related applications preferred.
  • Ability to diagnose hardware and/or software problems.
  • Experience with Active Directory, Exchange, and Outlook.
  • Experience with backup, anti-virus, anti-spam, and spyware technologies.
  • Basic understanding with networking protocols – DNS, WINS, DHCP, VPN, TCP/IP.
  • Experience with web server and business application administration.
  • Desire to keep up-to-date with changing and emerging technologies
  • Ability to multitask in a fast moving environment.
  • Strong problem solving and analytical skills.
  • Great communication skills, in-person and virtually.
  • Superior organizational skills with a strong attention to detail.
  • Excellent analytical, organizational and problem solving skills.
  • Ability to occasionally work overnight shifts and weekends as needed on a team rotation schedule.

Benefits

Why You’ll Love ITsavvy

  • Competitive compensation.
  • Blue Cross Blue Shield health insurance with prescription drug coverage.
  • 3 weeks of PTO.
  • Short-term and long-term disability insurance.
  • Life insurance.
  • Healthcare Flexible Spending Account (FSA).
  • 401(k) with employer match.
  • Paid holidays.
  • Employee purchase discounts.
  • A clear career path with opportunities for development, both personally and professionally.
  • Free ITsavvy Swag.

To our future employees. ITsavvy promises to inspire your success. It’s our responsibility to develop your career and knowledge with an empowering environment that retains passionate IT professionals.

ITsavvy is an Equal Employment Opportunity workplace and an affirmative action employer.

 

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