Shift Lead – ChromeCare Group

Milwaukee, Wisconsin, United States

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Company Description

ITsavvy is a single-source end-to-end IT provider committed to innovative distribution and tailored IT solutions. We have built our reputation as a value-added reseller offering best-in-industry support and delivery speed. Our growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions, and Cybersecurity. ITsavvy is headquartered in metro Chicago, with multiple offices and support centers across the U.S.

As a nationwide multicultural company, ITsavvy values our inclusive, tight-knit culture. Embracing our employees’ diverse perspectives and backgrounds is essential for our company. We encourage our people to share innovative ideas that mold our company day in and day out. We drive ourselves to push boundaries, improve processes, and enable our people to make a strong impact. This great opportunity is for a self-driven individual to work in a fast-paced environment.

​Job Description

The ChromeCare Group Leader will be part of our ChromeCare Repair Team. We provide break/fix services to 400+ school districts with 600,000+ Chromebooks, Desktops, and Notebooks of varying models and ages covered under our warranty program. Our mission is to build long-lasting relationships focused on the success of our clients and to provide outstanding service that exceeds expectations. We are looking for leaders who have a desire to learn, are reliable, and are excited about the opportunity to work with devices at the cutting edge of mobile computing.

What You’ll Do

  • Set the tone and lead the productivity of the shift.
  • Ownership of technician direct reports (in a given pod, group, or shift).
  • Manage the logistics of technician repair from receiving to bench.
  • Manage the use and flow of parts.
  • In partnership with the inventory team, assist in the management of unused, RMA, and recycled parts.
  • Identification and communication of repairs waiting for parts.
  • Coaching technicians around efficiency generally keeps them on task.
  • Goal setting with technicians.
  • Coaching on quality assurance in partnership with solutions/QA teams.
  • Daily utilization of ticketing/CRM software, AutoTask.
  • Communicate supply needs with purchasing team.
  • Manage technician attendance.
  • Assist in writing and conducting team reviews.

What You’ll Need

  • Arrive on time or early to the office and training sessions.
  • Refrain from using unacceptable language and dialogue.
  • Maintain professional demeanor under stress.
  • Production must meet or exceed predefined parameters.
  • Strong listening skills.
  • Manage time effectively.
  • Maintain a clean and organized workspace.
  • Operate effectively in a team environment.
  • Adhere to ITsavvy standard operating procedures.

Why You’ll Love ITsavvy

  • Competitive compensation.
  • BCBS Health Insurance.
  • 3 weeks of PTO.
  • Short-term and long-term disability insurance.
  • Life insurance.
  • Healthcare Flexible Spending Account (FSA).
  • 401(k) with employer match.
  • Paid holidays.
  • A clear career path with opportunities for development, both personally and professionally.
  • Free ITsavvy swag.

To our future employees. ITsavvy promises to inspire your success. It’s our responsibility to develop your career and knowledge with an empowering environment that retains passionate IT professionals.

ITsavvy is an Equal Employment Opportunity workplace and an affirmative action employer.


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