Service Manager

Greater Chicago Area

Apply Now

 

Why ITsavvy?

As a nationwide multicultural company, ITsavvy values our inclusive, tight-knit culture. Embracing our employee’s diverse perspectives and backgrounds are an important part of our company. We encourage our people to share innovative ideas that mold our company day in and day out. We drive ourselves to push boundaries, improve processes, and enable our people to make a strong impact.

Founded in 2004, ITsavvy is proud to be one of the fastest growing IT solution providers. Our explosive growth means we are scaling rapidly and looking for our next great hire. We put our employees first and feature ongoing learning and career pathing. Because we care about our employees, we offer benefits including our 401k match, Blue Cross PPO health insurance including tele-health, a flexible schedule encouraging work-life balance and a focus on career growth.

Service Manager

We have some of the most experienced, creative, and smart IT people in the world, and we’re looking to add to our Advanced Solutions Group. We’re seeking a proactive Service Manager to join our fast growing and dynamic team. This is a great opportunity for someone in their early career who is an organized self-starter while having great attention to detail, accuracy, and timeliness. We drive ourselves every day to push the boundaries, improve the process, and deliver exceptional client service.

What You’ll Do

  • Monitor and manage ticket queues and assign resources accordingly
  • Review open tickets with resources
  • Update and schedule work in a timely fashion
  • Communicate and collaborate between teams regarding status of requests
  • Approve and post labor time entries
  • Monitor exceptions such as time entry issues and follow up with resources to address them.
  • Manage alerts as related to client satisfaction, revenue recognition and financial reporting through resolution
  • Other assigned tasks such as report creation and automation

What You’ll Need

  • Associate Degree in business or equivalent field preferred
  • Enjoy sailing through solving problems
  • Excellent time management habits
  • Excellent written and oral communication skills
  • IT industry, especially Value-added reseller, experience is preferred.

Befits of Working at ITsavvy

  • Competitive compensation
  • Extensive, individualized onboarding and orientation training program
  • A clear career path with opportunities for development, both personally and professionally
  • 401(k) with employer match
  • Blue Cross Blue Shield health insurance with prescription drug coverage.
  • 3 full weeks of PTO in your first year at ITsavvy
  • Employee purchase discounts
  • Flexible work options
  • Healthcare Flexible Spending Account (FSA)
  • Short-term and long-term disability
  • Life insurance
  • Internal training in both technical and soft skills
  • eLearning account to Brainstorm QuickHelp
  • Referral bonuses
  • Training in ISO 9000 2015 Quality standard

If this sounds like it fits your goals and career path, we hope you consider joining our ITsavvy family!

To our future employees. ITsavvy promises to inspire your success. It’s our responsibility to develop your career and knowledge with an empowering environment that retains passionate IT professionals.

ITsavvy is an Equal Employment Opportunity workplace and an affirmative action employer.

 

Apply Now