Sales Support (Client Associate)

Addison, Illinois, United States
Apply Now

We have some of the most experienced, creative and smart IT people on the planet, and we’re looking to add to our team. We’re seeking people who are passionate about helping clients use technology to improve and expand their organizations. This is a great opportunity for an organized individual looking to provide sales support in a creative, dynamic and high tech environment. Our Client Associates pride themselves on their attention to detail, accuracy, and timeliness.

And we have fun, too. We love working with people who embrace their passions. Whether it’s coding apps, perfecting your golf swing, or conquering the mythical town of IronForge, we support and celebrate your hobbies.

We’re seeking Client Associates for our Addison office. We’ve been on an upward growth trajectory and have numerous awards that recognize our success. Wanna be part of our future?

Primary Accountabilities 

  • Works directly with our Senior Client Executives as a liaison to our Managed Services group, Enterprise Sales group, and Advanced Solutions Group in providing our clients peace of mind
  • Manage and develop existing client relationships 
  • Gather information of client’s business operations to support in identifying proper technology solutions 
  • Develops an understanding of the clients’ business priorities and technology needs
  • Supports team in producing client reports, proposals and presentations
  • Provides quality day-to-day service on client deliverables
  • Provides assistance with technology questions; solves problems regarding client issues
  • Provides necessary information to operations to create account information in databases and updates information as needed
  • Provide backup to Senior Client Executives when needed
  • Key liaison/role for process and activities supported by our configuration lab and Advanced Solutions Group

Qualifications

  • 3+ years of experience supporting clients and vendors
  • 3+ years in customer service experience, industry experience a plus
  • MS Dynamics experience (CRM) preferred
  • Experience with Mass 90 preferred
  • Ability to multitask in a fast moving environment
  • Detail Oriented and can set realistic expectations
  • Great communication skills
  • Superior organizational skills