Level II Technical Support Engineer

Hauppauge, New York, United States

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ITsavvy is a single source end-to-end IT provider committed to innovative distribution and tailored IT solutions. ITsavvy built its reputation as a value-added reseller offering best-in-industry support and delivery speed. Its growing technology portfolio includes Engineered Solutions , Managed Services , Cloud Solutions and Unified Communications. ITsavvy is headquartered in metro Chicago, with 46 distribution and support centers across the U.S.

We aggressively recruit energetic, driven, intelligent people to meet the demands of our exciting industry and to help us reach our vision of changing the way the businesses communicate. To add to our team of talented people, we are currently seeking a seasoned Level II Technical Support Engineer.

The successful candidate will have a strong working knowledge of Windows system administration, virtualized environments, enterprise storage concepts, networking and network security, and desktop support. This role will be part of a team that maintains IT infrastructure for our clients. This is a hands-on role that includes installing, configuring and maintaining servers Windows, networking equipment, storage devices, and various other types of hardware and software.

Level II Technical Support Engineer Job Responsibilities

What You’ll Do

  • Hands-on, subject matter expert with Microsoft Windows Architecture, Active Directory (AD) and Microsoft 365. Troubleshoot, maintain, upgrade and provide solutions to complex hardware/software problems. Advanced knowledge of VMware, SAN’s, SharePoint and related technologies is desired.
  • Able to diagnose complex systems problems with ease.
  • Handle escalations from Level 1 engineers as assigned.
  • Possess integrated product knowledge.
  • Competent designer of large systems solutions able to drive and directly support delivery efforts.
  • Able to provide technical mentorship.
  • Strong customer liaison skills.
  • Strong supervisory skills and ability to coordinate team efforts.
  • Perform remote and on-site client consultation including analysis, planning, design, implementation and support of the server infrastructure.
  • Support IT architectures for complex customer environments and implement infrastructure solutions based on a Windows platform and Microsoft Server software. Migrations to Microsoft 365.
  • Install, configure, troubleshoot, and monitor core services such as Active Directory, DNS, DHCP, Group Policy, Microsoft 365, SQL Server 2000-2016, IIS. Install, configure, troubleshoot, and monitor VMware ESXi 4.1-6.0.
  • Confer with management, define the bounds and aims of system implementations, create project plans, and provide management with status and progress reports.
  • Create and document all actions, practices, procedures and processes. Analyze existing system procedures for efficiency and effectiveness.
  • Work under limited direction with extensive latitude for the use of initiative and independent judgement.
  • Other reasonable Senior Support services associated with the planning, deployment, installation, administration, and management.

Level II Technical Support Engineer Qualifications

What You’ll Need

  • Bachelor’s degree in computer science or related technology discipline or equivalent experience.
  • Exhibits excellent troubleshooting skills around storage and backup, recovery and archiving.
  • Carry industry leading storage certifications from manufacturers like NetApp, EMC, HP, Commvault, Veritas, Etc.
  • 6+ years of experience working on complex, innovation, large-scale operations environment supporting storage technologies in a VMware/Windows/Linux environments is preferred.
  • Experience with data replication between Data Centers and Disaster Recovery sites is a plus.
  • Ability to troubleshoot network equipment to isolate faults.
  • Deep knowledge and experience supporting Fiber Channel storage solutions.
  • Strong technical writing skills and ability to interpret data. Configure complex menus and decision trees.
  • Strong level of experience with design, configuration, capacity planning, tuning and maintenance of high-performance server and SAN based storage system, SAN fabric switching, HBA’s, zoning, and volume management software in a large scale environment.
  • Strong background in process creation and problem solving skills. Strong technical knowledge of current network protocols, operating systems, and standards, including LAN, WAN, TCP/IP, DHCP, DNS, MPID, FC.
  • Highly self-motivated and directed. Strong customer service orientation. Strong desire to learn and grow technically and professionally.
  • Proficiency with Firewalls and perimeter security, Storage Area Network architecture, windows servers and enterprise domains. Basic scripting knowledge of VB or PowerShell

Why You’ll Love ITsavvy

  • Competitive compensation
  • Remote work options, as well as locations across the United States.
  • Company-funded health insurance with prescription drug coverage.
  • 3 full weeks of PTO in your first year at ITsavvy
  • Short-term and long-term disability insurance
  • Life insurance
  • Healthcare Flexible Spending Account (FSA)
  • 401(k) with employer match
  • Paid holidays.
  • Referral bonuses
  • Employee purchase discounts
  • A clear career path with opportunities for development, both personally and professionally
  • Free ITsavvy swag

To our future employees. ITsavvy promises to inspire your success. It’s our responsibility to develop your career and knowledge with an empowering environment that retains passionate IT professionals.

ITsavvy is an Equal Employment Opportunity workplace and an affirmative action employer.


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