Lead Configuration Lab Technician

Addison, Illinois, United States
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Company Description 

ITsavvy is a single source end-to-end IT (Information Technology) provider committed to innovative distribution and tailored IT solutions. ITsavvy built its reputation as a value-added reseller offering best-in-industry support and delivery speed. Its growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions and Unified Communications. ITsavvy is headquartered in metro Chicago, with 46 distribution and support centers across the U.S. 

Job Description 

We have some of the most experienced, creative and smart IT people on the planet, and we’re looking to add to our team. We’re seeking candidates who are passionate about helping clients use technology to improve and expand their organizations.

The ideal candidate has experience configuring desktops, laptops and servers with a special talent for working in a fast-paced and client-focused environment. We’re also looking for an individual that is up-to-date on the latest technologies and brings with them great enthusiasm for the role! 

Primary Accountabilities 

• Coordinate and assist imaging/image decommissioning support service efforts 
• Schedule imaging and image prep for desktops, laptops and mobile devices to achieve goals 
• Experience communicating daily real time documentation of transactions, issues, repairs and installation activities   
• Perform troubleshooting and analysis to resolve difficult issues escalated from technicians 
• Troubleshoot systems management to maximize uptime 
• Provide quick response time to prioritize and analyze problems and provide resolution 
• Ensuring integrity of electronic data records  
• Analyze equipment and inventory tracking to resolve discrepancies 
• Perform individual project reviews to assess quality, efficiency and compliance with requirements 
• Solid understanding of W7 and W10 installations  
• Research hardware and software literature to keep up to date on new products/service developments 

Qualifications 

• 3-4 years’ experience working in a hardware lab, demo lab, service desk, computer system repair, or PC deployment environment 
• 3 years minimum experience with PC and Mac hardware and software implementations 
• 3 years minimum experience troubleshooting TCP/IP, DNS, DHCP, LAN and WAN 
• Current Network+ certification /CCNA certification 
• Demonstrated ability to lead transition and to adapt to changes in procedures, assignments and priority 

Success Indicators: 

• Excellent time management habits 
• The ability to work in a fast-paced environment 
• A team player attitude 
• The ability to work independently with little supervision 
• Able to focus on quality and client satisfaction 

While performing the duties of this job, the employee could be required to stand. The employee could frequently be required to walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear. The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee could occasionally lift and or move up to 45 pounds. Specific vision abilities required by the job could include close vision, distance vision, peripheral vision and ability to adjust focus. Moving around from computer to computer as needed to work on issues.