ITsavvy is a single source end-to-end IT (Information Technology) provider committed to innovative distribution and tailored IT solutions. ITsavvy built its reputation as a value-added reseller offering best-in-industry support and delivery speed. Its growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions and Unified Communications. ITsavvy is headquartered in metro Chicago, with 46 distribution and support centers across the U.S.
We have some of the most experienced, creative and smart IT people on the planet, and we’re looking to add to our team. We’re seeking candidates who are passionate about helping clients use technology to improve and expand their organizations.
The ideal candidate has experience configuring desktops, laptops and servers with a special talent for working in a fast-paced and client-focused environment. We’re also looking for an individual that is up-to-date on the latest technologies and brings with them great enthusiasm for the role!
Coordinate and assist imaging/image decommissioning support service efforts
Schedule imaging and image prep for desktops, laptops and mobile devices to achieve goals
Experience communicating daily real time documentation of transactions, issues, repairs and installation activities
Perform troubleshooting and analysis to resolve difficult issues escalated from technicians
Troubleshoot systems management to maximize uptime
Provide quick response time to prioritize and analyze problems and provide resolution
Ensuring integrity of electronic data records
Analyze equipment and inventory tracking to resolve discrepancies
Perform individual project reviews to assess quality, efficiency and compliance with requirements
Solid understanding of W7 and W10 installations
Research hardware and software literature to keep up to date on new products/service developments
3-4 years’ experience working in a hardware lab, demo lab, service desk, computer system repair, or PC deployment environment
3 years minimum experience with PC and Mac hardware and software implementations
3 years minimum experience troubleshooting TCP/IP, DNS, DHCP, LAN and WAN
Current Network+ certification /CCNA certification
Demonstrated ability to lead transition and to adapt to changes in procedures, assignments and priority
Excellent time management habits
The ability to work in a fast-paced environment
A team player attitude
The ability to work independently with little supervision
Able to focus on quality and client satisfaction
While performing the duties of this job, the employee could be required to stand. The employee could frequently be required to walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear. The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee could occasionally lift and or move up to 45 pounds. Specific vision abilities required by the job could include close vision, distance vision, peripheral vision and ability to adjust focus. Moving around from computer to computer as needed to work on issues.