Help Desk Support Specialist

Hauppauge, New York, United States
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Company Description

ITsavvy is a single source end-to-end IT provider committed to innovative distribution and tailored IT solutions. ITsavvy built its reputation as a value-added reseller offering best-in-industry support and delivery speed. Its growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions and Unified Communications. ITsavvy is headquartered in metro Chicago, with 46 distribution and support centers across the U.S.

Job Description

ITsavvy is experiencing rapid growth in the fields of Networking, IT Managed Services and Inter-networking solutions. As we continue to grow, we’re seeking Helpdesk Support candidates for our newly expanded NOC center in Hauppauge, NY. This position will provide 1st tier/level support to clients by answering calls and resolving trouble tickets of varying complexity.

The ideal candidate will have experience supporting users and systems, with strong technical skills, great interpersonal skills, and will be working in a dynamic environment with a flexible work schedule. This position will provide coverage to a 24/7 NOC, including nights and weekends.

Primary Accountabilities 

  • Provide technical support for standard workstations, applications, mobile devices, and office infrastructure
  • Support client network connectivity (wireless and wired), business applications, E-mail, and printing
  • Respond to all user support requests from clients with a strong client focus
  • Provide support in Virtual Desktop, VMware, and Citrix environments
  • provide support for clients with backup, anti-virus, anti-spam, and spyware technologies
  • Administer Active Directory user accounts and computers
  • Perform other duties as assigned


  • At least 1 year of experience in related field
  • Experience managing Windows and Mac workstation hardware and related applications
  • Ability to diagnose hardware and/or software problems
  • Active Directory, Exchange, and Outlook experience
  • Experience with backup, anti-virus, anti-spam, and spyware technologies
  • Basic understanding with networking protocols – DNS, WINS, DHCP, VPN, TCP/IP
  • Experience with web server and business application administration
  • Desire to keep up-to-date with changing and emerging technologies
  • Ability to multitask in a fast moving environment
  • Strong problem solving and analytical skills
  • Great communication skills, in-person and virtually
  • Superior organizational skills with a strong attention to detail
  • Excellent analytical, organizational and problem solving skills
  • Ability to occasionally work overnight shifts and weekends as needed on a team rotation schedule

Core Competencies

  • Attention to Detail – able to efficiently process individual tasks quickly and accurately. 
  • Integrity – ability to be honest and maintain strong moral principals.
  • Procedure Development – ability to develop, maintain and drive standardized processes, procedures and work flows through the organization. 
  • Learner Attitude – driven to constantly learn and adapt to new technologies and solutions.
  • Interpersonal Skills – be a master of all interactions and communication with co-workers, vendors and prospects.

Additional Information

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  • ITsavvy is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. ITsavvy will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.