ITsavvy is a single source end-to-end IT provider committed to innovative distribution and tailored IT solutions. ITsavvy built its reputation as a value-added reseller offering best-in-industry support and delivery speed. Its growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions and Unified Communications. ITsavvy is headquartered in metro Chicago, with 46 distribution and support centers across the U.S.
ITsavvy is experiencing rapid growth in the fields of Networking, IT Managed Services and Inter-networking solutions. As we continue to grow, we’re seeking Helpdesk Support candidates for our newly expanded NOC center in Hauppauge, NY. This position will provide 1st tier/level support to clients by answering calls and resolving trouble tickets of varying complexity.
The ideal candidate will have experience supporting users and systems, with strong technical skills, great interpersonal skills, and will be working in a dynamic environment with a flexible work schedule. This position will provide coverage to a 24/7 NOC, including nights and weekends.
Provide technical support for standard workstations, applications, mobile devices, and office infrastructure
Support client network connectivity (wireless and wired), business applications, E-mail, and printing
Respond to all user support requests from clients with a strong client focus
Provide support in Virtual Desktop, VMware, and Citrix environments
provide support for clients with backup, anti-virus, anti-spam, and spyware technologies
Administer Active Directory user accounts and computers
Perform other duties as assigned
At least 1 year of experience in related field
Experience managing Windows and Mac workstation hardware and related applications
Ability to diagnose hardware and/or software problems
Active Directory, Exchange, and Outlook experience
Experience with backup, anti-virus, anti-spam, and spyware technologies
ITsavvy is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. ITsavvy will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.