Configuration Lab Manager

Milwaukee, Wisconsin, United States

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Company Description

ITsavvy is a single-source end-to-end IT provider committed to innovative distribution and tailored IT solutions. We have built our reputation as a value-added reseller offering best-in-industry support and delivery speed. Our growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions, and Cybersecurity. ITsavvy is headquartered in metro Chicago, with multiple offices and support centers across the U.S.

As a nationwide multicultural company, ITsavvy values our inclusive, tight-knit culture. Embracing our employees’ diverse perspectives and backgrounds is essential for our company. We encourage our people to share innovative ideas that mold our company day in and day out. We drive ourselves to push boundaries, improve processes, and enable our people to make a strong impact.

Job Description

ITsavvy has an industry-leading team of sales and engineering talent assembled to provide end-to-end solutions for our customers. We are looking for a Configuration Lab Manager to add to our talent pool. We’re seeking candidates who are passionate about helping clients use technology to improve and expand their organizations.

The ideal candidate has experience configuring desktops, laptops, and servers with a special talent for working in a fast-paced and client-focused environment. We’re looking for an individual that is up-to-date on the latest hardware and system deployment technologies.

Primary Responsibilities

  • Manage daily activities of configuration lab employees to ensure daily configuration/deployment goals are met based on Client SLA.
  • Manage inventory to ensure system configuration demands are met without inventory losses.
  • Ensure technicians meet daily and weekly configuration goals.
  • Work with internal and external clients on projects and provide guidance on what services the config lab has to offer.
  • Work with clients to develop new configuration offerings.
  • Effective CAPA Process management while relying on required RCA skills.

Qualifications

  • 5 years managing a PC/MAC/Chromebook computer repair and/or production facility.
  • Strong Process documentation skills.
  • Metric development and implementation skills.
  • 3-5 years PC/MAC/Chromebook repair/troubleshooting experience.
  • Minimum 3 years experience with PC/Mac/Chromebook hardware and software implementations.
  • Experience troubleshooting TCP/IP, DNS, DHCP, LAN, and WAN systems.
  • Experience working with internal and external customers to design and implement solutions. that meet the customer’s needs.
  • Strong written and verbal communication skills.
  • Excellent root cause analysis skills.

Why You’ll Love ITsavvy

  • Competitive compensation.
  • BCBS Health Insurance.
  • 3 weeks of PTO.
  • Short-term and long-term disability insurance.
  • Life insurance.
  • Healthcare Flexible Spending Account (FSA).
  • 401(k) with employer match.
  • Paid holidays.
  • A clear career path with opportunities for development, both personally and professionally.
  • Free ITsavvy swag.

To our future employees. ITsavvy promises to inspire your success. It’s our responsibility to develop your career and knowledge with an empowering environment that retains passionate IT professionals.

ITsavvy is an Equal Employment Opportunity workplace and an affirmative action employer.

 

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