Client Associate

Illinois, United States

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We have some of the most experienced, creative and smart IT people on the planet, and we’re looking to add to our team. We’re seeking people who are passionate about helping clients use technology to improve and expand their organizations. This is a great opportunity for an organized individual looking to provide sales support in a creative, dynamic and high tech environment. Our Client Associates pride themselves on their attention to detail, accuracy, and timeliness.

And we have fun, too. We love working with people who embrace their passions. Whether it’s coding apps, perfecting your golf swing, or conquering the mythical town of IronForge, we support and celebrate your hobbies. We’ve been on an upward growth trajectory and have numerous awards that recognize our success. Wanna be part of our future? Come join our growing team!

Client Associate Primary Accountabilities 

What You’ll Do

  • Works directly with our Senior Client Executives as a liaison to our Managed Services group, Enterprise Sales group, and Advanced Solutions Group in providing our clients peace of mind
  • Manage and develop existing client relationships 
  • Gather information of client’s business operations to support in identifying proper technology solutions 
  • Develops an understanding of the clients’ business priorities and technology needs
  • Supports team in producing client reports, proposals and presentations
  • Provides quality day-to-day service on client deliverables
  • Provides assistance with technology questions; solves problems regarding client issues
  • Provides necessary information to operations to create account information in databases and updates information as needed
  • Provide backup to Senior Client Executives when needed
  • Key liaison/role for process and activities supported by our configuration lab and Advanced Solutions Group

Client Associate Qualifications

What You’ll Need

  • 3+ years of experience supporting clients and vendors
  • 3+ years in customer service experience, industry experience a plus
  • MS Dynamics experience (CRM) preferred
  • Experience with Mass 90 preferred
  • Ability to multitask in a fast moving environment
  • Detail Oriented and can set realistic expectations
  • Great communication skills
  • Superior organizational skills

Why You’ll Love ITsavvy

  • Competitive compensation
  • Remote work options, as well as locations across the United States.
  • Company-funded health insurance with prescription drug coverage.
  • 3 full weeks of PTO in your first year at ITsavvy
  • Short-term and long-term disability insurance
  • Life insurance
  • Healthcare Flexible Spending Account (FSA)
  • 401(k) with employer match
  • Paid holidays.
  • Referral bonuses
  • Employee purchase discounts
  • A clear career path with opportunities for development, both personally and professionally
  • Free ITsavvy swag

To our future employees. ITsavvy promises to inspire your success. It’s our responsibility to develop your career and knowledge with an empowering environment that retains passionate IT professionals.

ITsavvy is an Equal Employment Opportunity workplace and an affirmative action employer.

 

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