ITsavvy sets new managed services standard at NY NOC
May 26, 2015
ADDISON, Ill.—ITsavvy, one of the leading managed services providers in the U.S., just announced delivery of enhanced savvyGuard® Managed Services and Managed Help Desk solutions through their new state-of-the-art NOC (network operations center) in Hauppauge, NY.
ITsavvy’s Senior Director of Managed Services Michael Quirk said, “The savvyGuard clients that have visited the new NOC are very impressed with the technology, particularly the interface. They can see the dynamic monitoring and managing environment–the tools and the real time aspect of the screens. The new NOC gives us a much more in-depth, comprehensive, and proactive view into our clients’ networks, which allows us to detect potential problems very early. Clients like the fact that we are vendor neutral; reach across the U.S.; and have the most highly skilled engineering staff in the industry.”
The new NOC and savvyGuard Managed Services help clients avoid time and money-wasting issues as server overloads, backup failures, and inefficient use of employees’ time. ITsavvy’s engineers monitor clients’ complete infrastructures including network devices, storage devices, servers, databases, applications, and private and public Clouds. ITsavvy works directly with clients’ third-party vendors to troubleshoot, fix, and report issues and events. The NOC enables continuous infrastructure monitoring using the most powerful PSA (professional services and automation) and RMM (remote monitoring and management) tools in the industry. Three levels of support include:
• NOC Act: full remote infrastructure management for 24/7/365 monitoring and remediation
• NOC Aid: monitors ongoing infrastructure health and sends alerts of events that can either be remediated in-house or remotely by ITsavvy
• NOC Alert: a client in-house option for 24/7 monitoring and do-it-yourself remediation
Leveraging the NOC, savvyGuard Managed Help Desk engineers resolve issues involving desktops, laptops, and BYOD mobile devices. The solution routes support calls to technicians that are available 24x7x365 if desired. In most cases, users are coached to successful problem resolution, but on-call high-level engineers are available for more challenging issues. By relying on the experts at ITsavvy, clients’ valuable employees can focus on what they do best.
ITsavvy President and CEO Mike Theriault said, “We are very pleased with the response that the new NOC has received and the level of service it allows us to provide to our clients. The NOC and savvyGuard are providing a gateway to the full array of ITsavvy’s technology solutions.”
ITsavvy offers no cost Managed Services assessments and Managed Help Desk assessments.
ITsavvy, one of the fastest growing resources for integrated IT products, technology solutions and technical staffing in the U.S., is a recognized leader in tailored end-to-end IT product and service solutions. ITsavvy built its reputation as a value-added reseller with industry-leading product availability, design and implementation, client support and delivery speed through 46 distribution centers across the U.S. ITsavvy also has data center locations in New Jersey, Illinois and New York. The company’s user-friendly website provides hundreds of concise, leading-edge IT decision-making resources, including an e-commerce site with real-time pricing and availability. ITsavvy is headquartered in Addison, Ill, with offices in Chicago’s Loop; Hauppauge, N.Y.; New York, N.Y.; Warren, N.J.; Aurora, Ill; Davenport, Iowa; Hayward, Calif.; and Beavercreek, Ohio. Call 1-855-ITsavvy (1-855-487-2889), email: info@ITsavvy.com, visit: www.ITsavvy.com.