ITsavvy Rolls Out Hot Tech Solutions Group
May 22, 2012
ADDISON, IL—ITsavvy just unveiled its Advanced Solutions Group–a new technology solutions cluster with the client advantage of seamless efficiency and continuity for all technology solutions. Bill Dykema, vice president of Advanced Solutions, explained, “We wanted to combine Engineering and Cloud solutions to make it easier for our clients. Everything is now coordinated and streamlined.”
The new group provides support services for the more than 1 million technology products that ITsavvy currently offers its clients. From the engineering end, those services include: consultation, development, design, implementation, and training. From the Cloud end, services include: managed print and managed network solutions with several new services under development.
“We have been providing engineering services to our clients for many years,” explained Mike Theriault, ITsavvy’s president and CEO. “The difference is that now everything is more advanced and more comprehensive. Our Cloud solutions are fairly new, but we already have several client champions.”
One of those satisfied clients is Mark Lau of KrisDee and Associates. “I have a lot of confidence in the whole ITsavvy team,” he said. “They know our needs before we know our needs. Because they are continually monitoring our systems, they know when there is a potential problem before we do and they will let us know and take care of it immediately. I don’t even have to think about it. Even with about 70 employees we really don’t need an IT team. They handle it all.”
Benefits of the Advanced Solutions Group include:
• State-of-the-art design, implementation, training, monitoring and management
• Eliminating financial spikes
• Optimized performance
• Tailored services that meet each client’s individual needs
• Assurance that solutions reflect industry best practices
• World-class expertise without the expense of high-level employees
“One of the benefits of our experience is that we can show clients how to fully utilize their products and solutions. We want to see everything we sell to them fully put to work. This involves dedication to training and follow-up on our part,” Dykema explained.
The structure of the Advanced Solutions Group is designed to take advantage of the five areas of ITsavvy’s engineering talent.
• Cloud Services: Print management, network monitoring, email, backup, help desk, hosted VOIP
• Consolidated Computing: Server virtualization, VDI, SAN/NAS, storage and host replication
• Collaboration and Data Protection: Email, messaging, doc. management, backup, general archiving, compliance archiving
• Network/Security/VOIP: Switching, routing, wireless, network security, WAN, ShoreTel
• Server/Desktop: Server and blade technologies, desktop specialization, configuration lab
ITsavvy has one of the most highly regarded engineering staff’s in the industry. Many have more than 20 years of technology experience with additional expertise in business management.
The new Advanced Solutions Group sets ITsavvy apart from competitors by offering technology products, Cloud services, and project-focused engineering support. Most competitors offer only one or two. “This is a benefit to our clients because we can coordinate those three aspects without overlap and conflict,” Dykema said. “It allows us to really get to know each client’s business and then recommend, design and implement the correct solution. We can then support that solution with continuing services that makes sense from time and cost perspectives.”
So often, companies invest in the latest technology hardware and software only to discover weeks later that much of it is going to waste because employees aren’t comfortable using it. Backed by ITsavvy’s award-winning customer service and 6-Point Best Service Best Solutions Pledge, the Advanced Solutions Group is designed to ensure that clients know how to fully utilize their new products and services from the outset.
Dykema pointed out that another area of cost savings is that it will allow some companies to maintain a smaller IT staff and footprint. “I’m not talking about firing people,” he said. “I’m talking about not having to hire additional help as the company grows. This is a big benefit because it’s very hard to find qualified IT employees right now.”