ITsavvy celebrates client-centric milestones: highest Better Business service award and 1-year mark for industry leading website
March 2, 2015
ADDISON, Ill.—ITsavvy, one of the fastest growing resources for integrated IT products, solutions and technical staffing, is celebrating two client service achievements: a Better Business Bureau award for a spotless year in 2014 and the one-year anniversary of its leading-edge, e-commerce site savvyPortal.
President and CEO Mike Theriault said, “Outstanding client service has always been the primary reason for our meteoric growth. This is something that we never forget. This past year, through the launch of the intuitive website, the BBB award, and a number of other client service initiatives, we have demonstrated this commitment.”
ITsavvy is a BBB Accredited Business with an A+ rating. The rating is based on 13 parameters, including client satisfaction and transparent practices. BBB President & CEO Steve Bernas said, “We are honored to recognize your business for superior performance in the area of ethical business practices and encourage you to continue your commitment to total satisfaction.”
ITsavvy’s savvyPortal website, which significantly streamlines the ordering process, is marking its one-year anniversary with some impressive stats. For example, savvyPortal’s average page load time is 2.52 seconds, almost 3 times faster than the 7.25 second average. The bounce rate (the percentage of visitors who quickly exit the site after visiting one page) is 22.59 percent– less than half the 49 percent average. A third remarkable stat is the average number of pages per session: the average savvyPortal visitor opens 31.58 pages, while the average for all sites is 5.4.
These statistics prove that the site is exceptionally streamlined, easy to navigate, filled with useful information, and visitors are finding what they came for. A further testament to the site’s efficacy is that 99 percent of ordered items are being shipped the same day.
Clients are enthusiastic about the new site. Anthony Furr, a systems administrator, explained that the proactive response team has prevented him from ordering the wrong item more than once. “This alone has saved me time and money,” he said.
More than 1,000,000 products and over 1,000 brands are available through savvyPortal from manufacturer partners including HP, Dell, Aerohive, EMC, Barracuda, Cisco, ShoreTel, Samsung, Microsoft, Toshiba, VMware, Citrix, AirWatch, Palo Alto, and NCR.
Theriault added, “I would encourage all those who haven’t yet done so to start searching savvyPortal now and then create an account with us.”
Valentino Colantuono, Director of Facilities and IT for American Quality Schools, said, “I’ve been very impressed with the new site. The website is easy to use and very user-friendly. I do almost all of my IT ordering directly from the website without any issues.”
ITsavvy, one of the fastest growing companies of its type in the U.S., is a recognized leader in tailored end-to-end IT product and service solutions. ITsavvy built its reputation as a value-added reseller with industry-leading product availability, design and implementation, client support and delivery speed through 46 distribution centers across the U.S. ITsavvy also has data center locations in New Jersey, Illinois and New York. The company’s new, user-friendly website provides hundreds of concise, leading-edge IT decision-making resources, including an e-commerce site with real-time pricing and availability. ITsavvy is headquartered in Addison, IL, with offices in Chicago’s Loop; Hauppauge, NY; New York, NY; Warren, NJ; Aurora, IL; Davenport, IA; Hayward, CA; and Beavercreek, OH. Call 1-855-ITsavvy (1-855-487-2889), email: email@example.com, visit: www.itsavvy.com.