ITsavvy Field Services encompasses all services across all technology lifecycles.
Companies with broad geographic footprints—think retail, banking and hospitality—need field service professionals, performing a range of tasks, at hundreds of locations nationally and worldwide.
Often they need those technicians everywhere – at the same time.
ITsavvy Field Services covers all your technologies at all your locations. All the time.
ITsavvy Field Services brings whole-product field services to every one of your locations. Services range from greenfield installations to system refreshes, from same-day break/fix to packaged, lifecycle service programs.
ITsavvy Field Services offers complete Installs, Moves, Adds and Changes (IMAC) services, staff augmentation, and “As a Service” programs. And our flexible pricing structures and delivery options are going to fit your own field service demands to a tee.
The ITsavvy Difference
Here’s just some of what makes ITsavvy Field Services the best choice.
100% contingent direct-to-technician work force
Work directly with your technicians at all times (we manage in the background). Removing middle layers improves communication, develops deeper understanding of your technologies and infrastructures, and lowers the cost of services.
Our recruitment and compensation strategies ensure our technicians develop strong loyalty and commitment to you and your projects. ITsavvy Field Services technicians are assets whose value to you accumulates over time.
Technology-enabled, data-driven service delivery
Our recruitment technologies ensure that vetted and pre-qualified technicians become part of your team quickly. Our proprietary Rapid Deployment Model generally lets us find and engage the right resources in under ten minutes.
Zero white space in the United States and Canada
There are no coverage gaps for service anywhere in the continental United States and Canada. Beyond that, our more than 7,000 field engineers worldwide position us to fully handle any-scale, multinational field service assignments.
Heavily Screened and Vetted
Every ITsavvy Field Services technician that works with you will have been carefully background-screened so that you have confidence not just in their talent, but in their integrity as well.
Exceptional SLA Performance
ITsavvy Field Services provides four levels of response, and backs each one with a strict SLA. Request four-hour, same day, next day or 48-hour response time. ITsavvy Field Services has the track record to back it up: we’ve met our SLAs 99.99% of the time.
Offload specific service needs, specific projects, or your entire field service operation.
Multi-site Project Rollouts
Our network of thousands of known and vetted technicians makes us masters at multi-site rollouts. Our Rapid Deployment Model lets us perform full IMAC services at hundreds of your sites in as little as a week, at a cost-conscious flat or per-site fee.
Let us carry the burden of scheduled, preventive and predictive maintenance tasks—from environmental monitoring to rack checks to security testing, and more.
Depending on your service level, we’ll be on site in between four and 48 hours of equipment or systems trouble. Use the ITsavvy client portal to make and track service requests round the clock.
When you need skills to supplement your project team, turn to us. You’ll work directly with the technicians while we carry the responsibilities of the employer of record.
Take advantage of a suite of ITsavvy Field Services services packages, all of which include a zero-hour installation SLA (your technicians arrive the same day your products do).
“As a Service” Solutions
Gather hardware, software, services and support into a single, bundled program for a single monthly fee. This moves you from CapEx to OpEx, which saves you money and delivers customized full coverage and support.
ITsavvy Field Services gives you:
- Coverage. Deploy technicians from our roster of 7,000+ field engineers worldwide
- Consistency. Primary technicians stay on your project over its lifetime; that develops both economies of experience and rich tribal knowledge
- Confidence. Our SLAs ensure we’ll keep our promises every time
- Commitment. The way we recruit, manage and compensate our technicians builds loyalty and commitment to your projects and your culture
We listen. Then deliver results.
Learn how ITsavvy Field Services can take on the breadth and scope of field services across your enterprise. Call us today.
Need Anything Else?
Field Services clients often purchase these products:
Wireless Access Points
Leading Storage Brands
> Dell EMC
Sure, we have next-gen IT solutions. But we also offer more IT products and faster delivery. Watch how we do it.
If you’re a business, government agency, school or not for profit open a savvyPortal account today.
We Also Recommend
Clients often augment Field Services with these solutions: