Return privileges vary by manufacturer. Most (not all) items that remain manufacturer sealed and are fewer than 30 days old from date of invoice will receive an RMA in 24 to 48 hours. No returns will be accepted without receiving an RMA number in advance.
In order to expedite a return, please have the following information on hand when requesting an RMA number: Account number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
Client is responsible for shipping charges to distribution center for all products being shipped for return, exchange or replacement if it was an ordering error by the Client. Client is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage, shipment must be sent prepaid. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as ours to ensure quick action on your return.