ITsavvy respects your privacy
ITsavvy and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. A link to this statement is readily available at the bottom of every ITsavvy web page.
Sites covered by this Privacy Statement
Links to non-ITsavvy web sites
Collection of personal information
ITsavvy collects and uses personal information to understand your needs and interests and to serve you better.
On some ITsavvy web sites, we ask you to provide personal information. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself, or apply for a job at ITsavvy, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include name, address, ZIP code, telephone number, fax number, email address, user IDs and passwords, company name, billing and transaction information, credit card information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional personal information such as salary, Social Security number and banking information. This information will be used by our financial services providers in determining whether to extend you credit.
In addition to the information you provide, ITsavvy may also collect information during your visit to a ITsavvy web site through automatic data collection tools, which include web beacons, cookies, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our web site such as your browser type and language, access times, and the address of the web site from which you arrived at a ITsavvy web site. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with ITsavvy web sites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. ITsavvy also uses some of these automatic data collection tools in connection with certain emails sent from ITsavvy and therefore may collect information using these tools when you open the email or click on a link contained in the email.
ITsavvy also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information ITsavvy collects from its commercial sources may be used along with the information ITsavvy collects when you visit ITsavvy’s web sites.
How we use your information
The information ITsavvy collects to understand your needs and interests helps ITsavvy deliver a consistent and personalized experience. For example, ITsavvy may use your information to:
• assist you in completing a transaction or order
• communicate with you about products and services
• provide service and support
• update you on new services and benefits
• provide personalized promotional offers
• select content to be communicated to you
• personalize some ITsavvy web sites
• contact you for market research regarding ITsavvy products or services
We will give you the opportunity to choose your privacy preferences regarding the communications we send (see “Your choices and selecting your privacy preferences” below).
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or ITsavvy and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
How we share your information
ITsavvy will not sell, rent or lease your personal information to others.
We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
• Fulfilling our customers’ orders
• Sending ITsavvy marketing communications/promotional offers
• Delivering packages
• Scheduling and performing installations
• Servicing products
• Maintaining our loyalty program
• Fulfilling subscription services
• Conducting research, analysis or administering surveys
• Sending regular mail and email on behalf of ITsavvy
• Processing credit card payments
The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
ITsavvy does not knowingly collect information from children under the age of 13 and does not target its web sites to children under 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.
Your choices and selecting your privacy preferences
ITsavvy is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from ITsavvy.
To opt-out of or opt-in to receiving marketing communications from ITsavvy, you can take one of the following actions:
1. Follow the directions on a marketing email. All email marketing communications from ITsavvy will tell you how to stop receiving them.
2. Call 877-222-8857, 630-396-6300 or your dedicated client executive and provide your current contact information.
3. Send an email with your current contact information to your dedicated sales rep or to privacymanager(at)itsavvy.com
4. Or, send a request with your current contact information to:
Attn: Privacy Manager
313 S. Rohlwing Rd.
Addison, IL 60101
If you send an email or letter request, please be sure to include your full name, company name, address, city, state, zip, phone number and email address and indicate specifically what type of marketing communication(s) (e.g., email, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request. ITsavvy will take appropriate steps to process your request to opt-out of or opt-in to receiving marketing communications.
Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:
• 10 business days for emails
• 30 days for phone calls
• 6 weeks for direct mail
Until that change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, shipping notifications, or other organization-related communications.
Access to and accuracy of your information
ITsavvy strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. ITsavvy provides individuals with reasonable access to personal information that they provided to ITsavvy and the ability to review and correct it, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as, but not limited to, requiring a password and user ID, before granting access to your data.
Keeping your information secure
ITsavvy takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, ITsavvy utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us.
Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, ITsavvy subscribes to a fraud management service. This service gives you and ITsavvy an extra level of security to guard against credit card fraud and to protect your financial data.
Changes to this statement
Attn: Privacy Manager
313 S. Rohlwing Rd.
Addison, IL 60101
How ITsavvy uses automatic data collection tools:
• Web beacons
• Embedded web links
Cookies are typically classified as either “session” cookies or “persistent” cookies.
• Session cookies are removed from your computer after you close your browser.
• Persistent cookies remain on your computer until you delete them or they expire.
Some ITsavvy and third-party web pages and HTML-formatted email use web beacons alone or in conjunction with cookies to compile information about your web site usage and your interaction with email. A web beacon is an electronic image, called a single-pixel (1×1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the web beacon is placed. You may be able to disable Web beacons in email messages by suppressing the images in the message you receive. However, suppressing the images in the message may not always disable a web beacon or other automatic data collection tools in the email message. For more information about this, please refer to the information provided by your email software or service provider.
If you choose to receive marketing emails or newsletters from ITsavvy, we may automatically collect whether you’ve opened those messages and whether you’ve clicked on links contained within those messages.
Embedded Web links
Emails from ITsavvy use links designed to lead you to a relevant area on the web, after redirection through ITsavvy or our service provider’s servers. The redirection system allows ITsavvy to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives. It also allows ITsavvy to determine whether you have clicked a link in an email, and this information collected from your interaction with emails may be connected to your personal identity. If you do not want ITsavvy to collect information about the links that you click, you can change your choice about receiving communications from ITsavvy or choose not to click links in an email that ITsavvy sends.
Rev. April 2017