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Brightmetrics Reporting & Data Analytics for ShoreTel Users

The Brightmetrics application allows you to generate customized reports using any information captured in the ShoreTel CDR database. Reports can be a one-time snapshot in time or a daily, weekly or monthly summary that can be scheduled for distribution to key personnel via e-mail in a number of different formats.

Brightmetrics provides an innovative reporting service that uses a plug in to tie into ShoreTel VoIP systems. It enables users to:

> Increase customer satisfaction

> Increase productivity

> Increase revenue

> Decrease costs

The Brightmetrics ShoreTel reporting services pushes important information out to the users that need it most. With roll based permissions you can give any users access only to the information they should be able to see. Brightmetrics gives you insight into your productivity over time. It helps you understand exactly where you stand against your goals at any time.

 

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